PUTRAJAYA JUNE 3: The Malaysian Communications and Multimedia Commission (MCMC) have frozen the issuance of new courier licenses for two years starting from 14th September 2020 to ensure the National Courier Accelerator Plan or PAKEJ could be implemented effectively.
The Minister of Communications and Multimedia, Datuk Saifuddin Abdullah said, from the end of 2019 until 2020, MCMC had detected a drastic decline in the quality of courier services in the country.
He said, a major part of the problem came from the customers with 86 percent involving bad services, delayed deliveries and to the extent product missing. On the average the period of delivery had increased from 2.1days to 4.6 days.
“More surprisingly, the profit rates of the courier companies have dropped even though the amount of deliveries has increased. This situation has shown an unhealthy development and a holistic paradigm shift should be made.
“An unhealthy industry cannot invest especially to increase the quality of services for the customers in the digitalisation era efforts,” Saifuddin said in a press conference held virtually here today.
Saifuddin added, the implementation of the PAKEJ amongst others will establish more independent Pick Up and Delivery Centres (PUDO), sharing of assets between companies, reshuffling of operational condition licenses, more economical delivery transportations, informing and adhering to the period of delivery standard, insurance offer and to provide premium services.
The Minister added the implementation of the stabilisation actions taken on the courier industry will be monitored closely by the Ministry and MCMC and the public will be informed from time to time,” Saifuddin said.
On another development, Saifuddin said the Cabinet Ministers’ Meeting on 2nd June 2021 have agreed to accept the “Memorandum proposal action plan to make communication services as the third public utility.”
He said, the Cabinet Ministers agreed that further actions/measures will be taken by the state governments by making communication services as the third public utility and using the Communication Infrastructure Development Guidelines (GPP-I).
“In line with the digital era, the demands for communication services have also increased. Hence, the recognition of communication services as the third public utility after water and electricity is important to ensure the communication services is provided and wholly accessible and of high quality besides implementing it fast and with reasonable operational cost.
Regarding the enforcement of the Essential Power Emergency Ordinance (No.2) 2021, Saifuddin said, 18 cases related to fake news have been handled and investigated by the relevant authorities namely Royal Malaysian Police (8 cases), MCMC (4), two cases have been charged in the courts while four cases have been completed. – Malaysia World News
