LANGKAWI: Langkawi International Airport (LGK) has been named the Best Airport in Asia-Pacific (2 to 5 million passengers) at the 2025 Airport Service Quality (ASQ) Awards and this is the airport’s fifth consecutive win in the same category.
Organised by the Airports Council International (ACI), the ASQ Awards are considered the global benchmark for airport customer experience as they are based entirely on real-time passenger feedback.
Surveys capture traveller experiences across key touchpoints, including efficiency, cleanliness, comfort, and overall service quality.
Meanwhile, Malaysia Airports managing director Datuk Mohd Izani Ghani said the milestone holds special significance as the nation prepares for Visit Malaysia 2026 (VM2026).
“This fifth consecutive recognition is a powerful endorsement from passengers themselves. It affirms the dedication of our airport community in Langkawi and reflects our commitment to delivering seamless, welcoming journeys at one of Malaysia’s most iconic island destinations,” he said in a statement.
According to Mohd Izani, service excellence at key tourism gateways like LGK will be critical in shaping first and lasting impressions of the country as VM2026 gains momentum.
He said in 2025, LGK handled 2.9 million passenger movements, comprising 2.6 million domestic and 300,000 international travellers, supported by expanding connectivity and steady growth in international arrivals.
Mohd Izani stressed that Malaysia Airports will continue investing in passenger comfort, digital enhancements, and collaborative initiatives with stakeholders to further elevate the travel experience.
“As a consistent benchmark for service excellence in the region, LGK’s achievement reinforces Malaysia’s tourism appeal and its readiness to welcome global visitors for the upcoming tourism year,” he said.
