PUTRAJAYA: The Malaysian Communications and Multimedia Commission (MCMC) has issued the Commission Instruction on three telecommunication companies namely Celcom Axiata Berhad (“Celcom”), Digi Telecommunications Sdn Bhd (“Digi”) and U Mobile Sdn Bhd (“U Mobile”) for failing to fulfil the broadband services standard.
The MCMC Corporate Communication Department in its statement said, the three telecommunication companies had also failed to improve the quality of the services in several areas namely Langkawi Highway and several tourists areas.
The statement added, MCMC had received reports involving 3,038 locations, 13 states and three Federal Territories and out of which 40 mandatory compliances had been issued from 1st January until 15 June 2022 involving 449 failed locations.
“The Commission Instruction was registered on 19th May 2022 that demanded the three companies to improve the quality of services and the users’ experiences quality to a better level that fulfils the Mandatory Standard for Service Quality (MSQoS).
“The failure of the telecommunication companies in fulfilling the Commission Instruction regarding the quality standard could lead them to a heavy penalty up to RM200, 000 under Section 109, Communication and Multimedia Act (AKM),” the statement said.
According to the statement, the audit process activities are a routine for MCMC to monitor the quality of the service performance that is offered by the service provider companies.
“Starting from 2021, MCMC had carried out a transformation on all the state offices and one of the value added activities implemented was adding equipments and auditing teams from six to 14 to carry out auditing on the grounds.
“Apart from that, MCMC had also tightened the MSQoS Wireless Broadband Access Services. Before this the auditing was only carried out in several territories but currently involving all locations.
“MCMC will continue its commitment to ensure the people in the country are connected and could be able to benefit from the high quality connectivity,” the statement said. –Malaysia World News