KUALA LUMPUR JULY 8: The 380 prospective haj pilgrims who were stranded at the Kuala Lumpur International Airport (KLIA) yesterday were said to have been implicated by a travel agency licensed and registered with the Ministry of Tourism, Arts and Culture (Motac).
According to the Ministry, the enforcement team had spoken, interviewed and monitored the representatives of the agency.
“The company’s representatives had assured the pilgrims who did not get their flights as planned would get their money refunded in stages and their passports returned.
“Any Malaysian who became victims in this case and did not get their money back as promised should lodge a police report at the KLIA Main Terminal Building police station or any nearby police station,” the Ministry said today.
The Ministry also urged the affected pilgrims to make a formal complaint through the Public Complaints Management System (SISPAA), at https;//motac.spab.gov.my and the Tribunal for Consumer Claims Malaysia at https://ttpm.kpdnhep.gov.my/portal/home for a refund.
“Documents need to be in the SISPAA report include the proof of package booking, deposit payment, full payment, company’s terms and conditions for travelling abroad , a copy of the passport or visa, a copy of flight ticket (if any), police report and any other relevant documents,” the Ministry said.
According to Motac, investigation and actions will be taken against the travel agency under Section 8(1) (d) of the Tourism Industry Act 1992 for conducting business in a way prejudicial to the public’s interest, the tourism industry or national economy.
Meanwhile, the 380 pilgrims were said to have received the furada or private haj visa to perform their pilgrimage. They were believed to have been cheated by a travel agency as reported by NST.-Malaysia World News